Practice Information

Practice Information for  Whole Woman Health in Newcastle Maine

Please take a moment to familiarize yourself with the Whole Woman Health practice and policies. I want your experience to be the best it can be.

Preparing for Your First Visit

I am honored by the prospect of your visit and look forward to supporting you to feel your best.

As a first step, if you are a new patient, be sure to register on the Patient Portal where you can fill out our “New Patient Questionnaire” so that I have this information for your first visit.

Email is the best way to reach me with a question or non-urgent matter, or you can communicate with me through the patient portal to better ensure privacy. If you have an issue or question that demands more than a quick answer, I’ll ask you to come in or to schedule a phone consult (see below).
Whole Woman Health in Newcastle Maine

Scope of Practice

My practice encompasses women’s health and gynecology, preventive care, nutrition/lifestyle counseling, and functional medicine. I can provide your annual physical, order both routine and specialized diagnostic tests, evaluate and treat most common women’s health concerns, and support you to feel your best.

I am an expert in using nutrition and lifestyle methods to treat many health problems, although I can and do prescribe medications as appropriate.

I encourage you to develop a relationship with a primary care provider for things that require medical treatment. This would include chronic illnesses you take prescription medicine for, rashes/sore throats/flu symptoms, immunizations, and other issues of a general medical nature. Think about Whole Woman Health and your primary care provider as your team of health care practitioners.

Records

If there are records from another provider that you think will be helpful for me to review, please have them faxed to (207) 563-7003. You will find a records release form in the patient portal.
Whole Woman Health in Newcastle Maine

Self-care

Please arrive 15 minutes prior to your appointment so you can unwind prior to our meeting. If you expect to have a pelvic exam/Pap smear, please don’t put anything in your vagina (intercourse, medications, etc.) for at least 24 hours before your visit. Try to schedule your visit for a day when you don’t expect to be menstruating.

Running Late

As a courtesy to all patients, I work hard to run on time. Please arrive promptly for your appointment. If you know you’re going to be late, call so we can discuss whether you should reschedule or just plan on a shorter visit (sometimes we can make this work, but sometimes we can’t). If you reschedule, you may still be held responsible for the visit fee.

Medications and Supplements

If there are any drugs or food supplements (meal replacement powders, vitamins, herbs, etc.) you take regularly, please note them on the medication and supplement form. You can also bring the supplements with you to your appointment so we can make sure they’re of good quality and the right ones for you.
About Whole Woman Health

Billing and Payments

Whole Woman Health is credentialed with Community Health Options (CHO) and can bill them directly on your behalf for office visits. If the office visit is for your annual visit, it’s likely to be covered per the Affordable Care Act. For other services, reimbursement will depend on individual policies and deductibles.

For most other plans, Whole Woman Health does not provide direct insurance billing, although many of our services will be covered by your insurance. Payment can be made by cash, check, or credit card. I will provide you with an itemized receipt that you can submit to your insurance company for reimbursement if the services you received are covered by your policy.

There may be some procedures and laboratory tests that are not covered due to your individual policy/plan type. While I will do my best to educate you about this beforehand, you may need to contact your insurance company to clarify what is covered and what is not.

Please provide your insurance information on the Patient Portal, or bring your card with you to your appointment if you have one.

If you are a Medicare patient, we will ask you to sign a Medicare Private Contract prior to your first visit. You will get a copy for your files. Unfortunately, Medicare will not reimburse you for our professional service fees. I can, however, order labs and have them reimbursed for people with Medicare.
Whole Woman Health in Newcastle Maine

Phone Consultation

Phone appointments are billed on the basis of time at increments of $50.00 per fifteen minutes. You simply pay by credit card when we are done.

After-Hours and Emergencies

If you are having what you believe is a true medical emergency, please call 911 or go to the Emergency Room of your nearest hospital.

Feel free to leave a message on the clinic voicemail. I check messages regularly. If you do not receive a return phone call within 48 hours, please call again. Occasionally there are technical problems that keep me from getting your message.

If I am out of the office for a prolonged period during business hours, I will check for and return urgent messages. Messages left after 3:00 pm may not get returned until the next business day.

Cancellation and No-Shows

Late cancellations prevent other patients from being seen promptly. Please provide me with 7-days’ notice to cancel a new appointment and 24-hours’ notice to cancel a follow-up appointment. This means that if you cancel your appointment less than 24 hours prior to its scheduled time, or miss a visit, you may be held responsible for the visit fee. I realize there can be extenuating circumstances and will take these into consideration.

Please leave a message on voice mail or email me ASAP if you won’t be able to make it in.

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